Customer Satisfaction

What if you are unhappy about any aspect of our service?

Talk to us, let us know what you think of what we do; right and wrong

 

We aim to make your treatment as pleasant as possible every time you visit us.  However, if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know.  It is only through hearing from you that we can help and improve our service.

Please voice your concerns in the first instance to your dentist.  This practice operates an in-house complaints procedure that adheres to nationally agreed criteria.  More information is available from our receptionists.


Feedback Form

I found the reception staff helpful, courteous, friendly and pleasant
Making an appointment by telephone was easy and pleasant
I found the dentist / hygienist and nurse friendly, reassuring and understanding
I felt confident about the quality of treatment the dentist / hygienist provided
I found the practice to be clean and well maintained
The staff are well informed


I would like Joanne, the Practice Manager to phone me to discuss my comments



Feedback Box

In addition, we have a patient feedback box located in the entrance hall.